PRIVACY POLICY
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Last Updated: September 2026
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Music Rehab is committed to protecting your personal information and being clear about how we collect, use and protect it.
This Privacy Policy explains how your personal information may be collected and used when you visit our website, enquire about or join our programmes, use our digital services, purchase services or products, communicate with us, or participate in activities delivered by Music Rehab.
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WHO WE ARE
Music Rehab Centre Ltd is the commercial organisation and owner of Music Rehab intellectual property, digital systems, courses and commercial services.
The Music Rehab Project CIC is a separate Community Interest Company delivering community, funded and youth programmes under licence and through partnership arrangements where applicable.
MRP Artist Hub is a digital platform owned by Music Rehab Centre Ltd and designed to support independent artists with their development, organisation, wellbeing and career management.
Depending on which service you use, Music Rehab Centre Ltd and/or The Music Rehab Project CIC may be responsible for the personal information collected in connection with that service.
INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
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Your name, age or date of birth, email address, telephone number and address.
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Parent, guardian or emergency contact details where appropriate.
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Programme registration and attendance information.
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Information about your music, artist development, goals and participation in our programmes.
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Information you voluntarily provide about support, accessibility or safeguarding needs where necessary for safe and appropriate programme delivery.
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Payment and transaction information.
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Messages, enquiries and communications with us.
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Account information where you use an online Music Rehab service.
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Website and technical information such as device, browser, cookies and usage information.
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Photographs, video or other media where appropriate permissions have been obtained.
WHY WE USE YOUR INFORMATION
We may use personal information to:
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Process enquiries and programme registrations.
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Deliver courses, workshops, mentoring and other services.
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Manage learner and participant records.
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Provide access to online platforms and digital services.
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Process payments and purchases.
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Communicate about sessions, changes, opportunities and services.
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Meet safeguarding responsibilities.
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Provide appropriate support or reasonable adjustments.
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Manage partnerships, funded programmes and reporting obligations.
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Improve our services and understand participation and outcomes.
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Send marketing communications where we have an appropriate lawful basis to do so.
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Maintain records required for legal, financial, safeguarding or organisational purposes.
OUR LAWFUL BASIS FOR USING YOUR INFORMATION
The lawful basis we rely on depends on why we are using your information.
This may include:
Contract – where information is necessary to provide a service you have requested or purchased.
Legal Obligation – where we are required to process information to meet our legal responsibilities.
Legitimate Interests – where processing is reasonably necessary for the operation and development of our services and does not override your rights.
Consent – where we specifically ask you to agree to a particular use of your information.
Where sensitive or special-category information is processed, we will only do so where an appropriate additional legal condition applies.
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YOUNG PEOPLE
Some Music Rehab programmes and services are specifically designed for children and young people.
We aim to explain how personal information is used in clear, straightforward and age-appropriate language.
If you are under 18 and are unsure why we are asking for information, you can ask us, a parent, guardian or another trusted adult before providing it.
We only ask for information that is reasonably required to provide our services, support participants and meet our responsibilities.
Safeguarding information is handled carefully and will only be accessed or shared where there is an appropriate reason to do so.
WHO WE MAY SHARE INFORMATION WITH
Where necessary, information may be shared with organisations involved in providing or supporting our services, including:
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Technology and website providers.
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Payment processing providers.
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Email and communication providers.
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Venues and programme delivery partners where required.
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Funders or commissioners where reporting obligations apply.
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Professional advisers.
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Government, regulatory, safeguarding or law enforcement bodies where legally required or necessary to protect someone.
We do not sell your personal information.
MRP ARTIST HUB
Where you use MRP Artist Hub, we may process information required to provide your account and platform services.
This may include account details, artist information, files or information you choose to store, activity within the platform, communications and payment or subscription information.
Artists remain responsible for the content and information they choose to upload to their accounts.
Additional terms and conditions may apply to the use of MRP Artist Hub.
PAYMENTS
Payments may be processed securely through third-party payment providers.
Music Rehab does not need to directly store complete payment card details where those details are processed securely by the relevant payment provider.
COOKIES AND WEBSITE DATA
Our website may use cookies and similar technologies to operate correctly, understand how the website is being used and improve the visitor experience.
Where required, visitors will be provided with choices regarding non-essential cookies.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
This includes meeting legal, safeguarding, financial, contractual and funding or reporting requirements.
Different categories of information may therefore have different retention periods.
Information that is no longer required will be securely deleted or anonymised where appropriate.
INTERNATIONAL DATA TRANSFERS
Some technology providers used by Music Rehab may process information outside the United Kingdom.
Where this happens, appropriate steps will be taken to ensure personal information receives the protection required under UK data protection law.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
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Ask for a copy of your personal information.
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Ask us to correct inaccurate information.
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Ask us to delete your information.
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Ask us to restrict how your information is used.
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Object to certain uses of your information.
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Ask for your information to be transferred in certain circumstances.
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Withdraw consent where we rely upon consent.
These rights may be subject to conditions or exemptions under data protection law.
MARKETING
We will only send direct marketing communications where we have an appropriate lawful basis to do so.
You can ask us to stop sending marketing communications at any time.
SECURITY
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who reasonably require it to perform their role.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, systems or legal responsibilities change.
The latest version will be published on our website.
CONTACT US
If you have a question about this Privacy Policy, want to exercise one of your data protection rights or are concerned about how your personal information is being used, please contact:
Music Rehab
Email: musicrehabpr@gmail.com
Website: www.musicrehabcentre.com
COMPLAINTS
If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Information Commissioner’s Office
Website: ico.org.uk
Last Updated: September 2026